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What if I never received my package?

Lost package rarely happen as the couriers Herlm chose are quite secured. 

If the delivery time is much longer than you expected, please contact us by: [email protected] .

We will:

1. To confirm first whether the package is heavily delayed or lost

2. If it is confirmed lost, according to your preference, we will either a. send you a new one; or b. refund you fully