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When will my tracking information appear?

Normally, you should see tracking events on Herlm website within 24-60 hours after you have received the confirmation email from us. It can take up to 48 hours for information updating because the first event is created once the shipment is proceeded offically by the courier. The infomration updating time maybe vary due to weekends or holidays,so don’t panic if it doesn’t show up right away.

Herlm team watches and communicates closely with courier before first event is created. If you have not seen the tracking information after 60 hours, please feel free to contact us by  [email protected]  and we will get on it for you.