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Why is my shipping status unchanged?

For most shipments and countries, couriers can provide only milestone tracking which means it may take some time before a new tracking event is displayed. Your package continues to travel to its destination despite the time between the tracking events. Depending on the destination, it could also take time to arrive in the destination country due to the distance and transit time of the selected service.

Your shipment might also be delayed. Delivery delays can be caused by events beyond the control of Herlm and couriers, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact us. Herlm can start an investigation for lost items with partner couriers.

Please also note that some packages only have limited tracking events in the country of origin and no tracking events in the destination country.