Get Up to 30% OFF New-Season StylesRingsNecklaces * Limited time only.

Shipping & Delivery

Shipping & Delivery

Shipping Locations

We will send  jewelry pieces to you worldwide  (excluding Balkans, Belarus, Burma, Cote D’Ivoire , Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe).

Shipping Methods

We provide two ways of shipping:

1. Standard Free Shipment:

A. ePacket will be the main standard free shipping channel for most countries. It will take 10-30 working days to arrive at most part of the world.

B. DHL Ecommerce, China Post Air Mail if ePacket is not availabe for your case shipping. 

2. Extra pay for EXPRESS Shipment:

If you want to see your package as soon as possible, you could pay 30USD extra to get this Express service. It will take around 7 working days to arrive most part of the world. DHL,EMS, UPS are the most commonly used ways for delivery. We will choose accordingly based on your location.

Shipping Speed

24-48 Hours to Send: We will send out your package within 24 -48 hours after receving your order payment. You will receive an email with tracking number after your package is sent.

After receving the tracking number:

Standard Free Shipping: 10-30 Days for most part of the countries, while some location can take 20-45 days

Express: 3-10 working days to arrive at most countries

Standard Free shipping speed may vary depends on your location:

Main Asian Countries: 10-15 days

Euro Zone & UK, Sweden: ~10-20 days

US & Canada: ~15-20 days

Australia & New Zealand: ~15-20 days

East Europe Region ( Romania, Russia, Belarus, Ukraine, etc.) : 20-30 days

Africa: 20-40 days

South America: 30-40 days

The actual delivery time can vary due to different reasons. Delivery delays can be caused by events beyond the control of Light Stone and couriers, e.g. weather events, local disruptions like public holidays, customs or strikes.

Reference of Delivery Time for Standard Free Shipping for Some CountriesPlease note: the time reference above is only based on limited historical data. Information is updating from time to time.

Destination CountryDefault CourierAverage Delivery Time(Days) 
ArgentinaChina Post Air Mail40.2
ArmeniaChina Post Air Mail34.7
AustraliaEpacket14.1
AustriaEpacket14.7
BelgiumEpacket15.1
BrazilEpacket29.6
CambodiaChina Post Air Mail13
CanadaEpacket15.1
ChileDHLE28
ColumbiaChina Post Air Mail25.9
Costa RicaChina Post Air Mail34.2
Czech RepublicChina Post Air Mail15.6
DenmarkEpacket13.1
FinlandEpacket17.3
FranceEpacket14.4
GermanyEpacket15.3
GreeceEpacket24.7
Hong Kong (China)Epacket11
HungaryEpacket20.1
IndiaChina Post Air Mail16
IndonesiaEpacket19
IrelandEpacket11
IsraelDHLE18
ItalyEpacket19.9
JapanEpacket12
KazakhstanEpacket21
KoreaEpacket11.2
LithuaniaDHLE17
LuxembourgEpacket14.4
MalaysiaEpacket12.6
MexicoEpacket30.1
NetherlandsEpacket11.6
New ZealandEpacket14.9
NorwayEpacket14
PeruDHLE18
PolandEpacket16.6
PortugalEpacket12
Republic of BelarusDHLE19
RomaniaChina Post Air Mail20
Russian FederationEpacket21.2
Saudi ArabiaEpacket21.9
SerbiaDHLE18
Singapore              Epacket11.9
SlovakiaEpacket19
South AfricaDHLE27
South AfricaDHLE27
SpainEpacket16.5
SwedenEpacket16.7
SwitzerlandEpacket14.6
ThailandEpacket10.1
TurkeyEpacket24.4
UkraineDHLE19
United KingdomEpacket13.6
United StatesEpacket13.6
Viet NamEpacket11.5

Data Source: TrackMore, 17Track 2019 Nov

To Track Your Order

You will be able to track through:

1. Third party tracking website:  https://www.trackingmore.com/

2. Couriers websites:

DHL:https://www.dhl.com/en/express/tracking.html

EMS/Epacket: http://www.ems.com.cn/english.html

Epacket: http://www.ems.com.cn/english.html

DHLE: https://ecommerceportal.dhl.com/track/

China Post Air Mail: http://yjcx.chinapost.com.cn/qps/english/yjcx

Delivery delays may happen and be caused by events beyond the control of Herlm and couriers, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact us. Herlm can start an investigation for lost items with partner couriers.

Please be cautious for the following seasons of busy mail traffic:

End of September to begining of October: Chinese National Holidays may cause possible sligtly slower proceeding time of packages in China

November 11th to Mid November: small delays may happen due to the 1111 Shipping Festival with more and more international orders happening during the festival

Black Friday to New Year: From end of Novmber to the Begining of next year. This is the worst season for delivery. Average delivery time is 5-15 days longer than the other time of the year. We don’t recommand any urgent purchase for the season.  

For help on dlivery: info@herlm.com