Shipping & Delivery
Shipping & Delivery
Shipping Locations
We will send jewelry pieces to you worldwide (excluding Balkans, Belarus, Burma, Cote D’Ivoire , Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe）.
Shipping Methods
We provide two ways of shipping:
1. Standard Free Shipment:
A. ePacket will be the main standard free shipping channel for most countries. It will take 10-30 working days to arrive at most part of the world.
B. DHL Ecommerce, China Post Air Mail if ePacket is not availabe for your case shipping.
2. Extra pay for EXPRESS Shipment:
If you want to see your package as soon as possible, you could pay 30USD extra to get this Express service. It will take around 7 working days to arrive most part of the world. DHL,EMS, UPS are the most commonly used ways for delivery. We will choose accordingly based on your location.
Shipping Speed
24-48 Hours to Send: We will send out your package within 24 -48 hours after receving your order payment. You will receive an email with tracking number after your package is sent.
After receving the tracking number:
Standard Free Shipping： 10-30 Days for most part of the countries, while some location can take 20-45 days
Express: 3-10 working days to arrive at most countries
Standard Free shipping speed may vary depends on your location:
Main Asian Countries： 10-15 days
Euro Zone & UK, Sweden: ~10-20 days
US & Canada: ~15-20 days
Australia & New Zealand: ~15-20 days
East Europe Region ( Romania, Russia, Belarus, Ukraine, etc.) : 20-30 days
Africa: 20-40 days
South America: 30-40 days
The actual delivery time can vary due to different reasons. Delivery delays can be caused by events beyond the control of Light Stone and couriers, e.g. weather events, local disruptions like public holidays, customs or strikes.
Reference of Delivery Time for Standard Free Shipping for Some CountriesPlease note: the time reference above is only based on limited historical data. Information is updating from time to time.
| Destination Country | Default Courier | Average Delivery Time(Days) |
| Argentina | China Post Air Mail | 40.2 |
| Armenia | China Post Air Mail | 34.7 |
| Australia | Epacket | 14.1 |
| Austria | Epacket | 14.7 |
| Belgium | Epacket | 15.1 |
| Brazil | Epacket | 29.6 |
| Cambodia | China Post Air Mail | 13 |
| Canada | Epacket | 15.1 |
| Chile | DHLE | 28 |
| Columbia | China Post Air Mail | 25.9 |
| Costa Rica | China Post Air Mail | 34.2 |
| Czech Republic | China Post Air Mail | 15.6 |
| Denmark | Epacket | 13.1 |
| Finland | Epacket | 17.3 |
| France | Epacket | 14.4 |
| Germany | Epacket | 15.3 |
| Greece | Epacket | 24.7 |
| Hong Kong (China) | Epacket | 11 |
| Hungary | Epacket | 20.1 |
| India | China Post Air Mail | 16 |
| Indonesia | Epacket | 19 |
| Ireland | Epacket | 11 |
| Israel | DHLE | 18 |
| Italy | Epacket | 19.9 |
| Japan | Epacket | 12 |
| Kazakhstan | Epacket | 21 |
| Korea | Epacket | 11.2 |
| Lithuania | DHLE | 17 |
| Luxembourg | Epacket | 14.4 |
| Malaysia | Epacket | 12.6 |
| Mexico | Epacket | 30.1 |
| Netherlands | Epacket | 11.6 |
| New Zealand | Epacket | 14.9 |
| Norway | Epacket | 14 |
| Peru | DHLE | 18 |
| Poland | Epacket | 16.6 |
| Portugal | Epacket | 12 |
| Republic of Belarus | DHLE | 19 |
| Romania | China Post Air Mail | 20 |
| Russian Federation | Epacket | 21.2 |
| Saudi Arabia | Epacket | 21.9 |
| Serbia | DHLE | 18 |
| Singapore | Epacket | 11.9 |
| Slovakia | Epacket | 19 |
| South Africa | DHLE | 27 |
| South Africa | DHLE | 27 |
| Spain | Epacket | 16.5 |
| Sweden | Epacket | 16.7 |
| Switzerland | Epacket | 14.6 |
| Thailand | Epacket | 10.1 |
| Turkey | Epacket | 24.4 |
| Ukraine | DHLE | 19 |
| United Kingdom | Epacket | 13.6 |
| United States | Epacket | 13.6 |
| Viet Nam | Epacket | 11.5 |
Data Source: TrackMore, 17Track 2019 Nov
To Track Your Order
You will be able to track through:
1. Third party tracking website: https://www.trackingmore.com/
2. Couriers websites:
DHL:https://www.dhl.com/en/express/tracking.html
EMS/Epacket: http://www.ems.com.cn/english.html
Epacket: http://www.ems.com.cn/english.html
DHLE: https://ecommerceportal.dhl.com/track/
China Post Air Mail: http://yjcx.chinapost.com.cn/qps/english/yjcx
Delivery delays may happen and be caused by events beyond the control of Herlm and couriers, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact us. Herlm can start an investigation for lost items with partner couriers.
Please be cautious for the following seasons of busy mail traffic:
End of September to begining of October: Chinese National Holidays may cause possible sligtly slower proceeding time of packages in China
November 11th to Mid November: small delays may happen due to the 1111 Shipping Festival with more and more international orders happening during the festival
Black Friday to New Year: From end of Novmber to the Begining of next year. This is the worst season for delivery. Average delivery time is 5-15 days longer than the other time of the year. We don’t recommand any urgent purchase for the season.
For help on dlivery: info@herlm.com