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Why is my order delayed?

Oh no! Trust us, we are more anxious than you are when countering delays!

Delivery delays can be caused by events beyond the control of Herlm and couriers, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 15 days after the expected delivery time, kindly contact us. Herlm can start an investigation for lost items with partner couriers.

Please be cautious for the following seasons of busy mail traffic:

End of September to begining of October: Chinese National Holidays may cause possible sligtly slower proceeding time of packages in China

November 11th to Mid November: small delays may happen due to the 1111 Shipping Festival with more and more international orders happening during the festival

Black Friday to New Year: From end of Novmber to the Begining of next year. This is the worst season for delivery. Average delivery time is 5-15 days longer than the other time of the year. We don’t recommand any urgent purchase for the season.